Sarella.com is owned by the Norwegian company Thune.com. Please note that all our products are designed and manufactured with the utmost care. We put quality before speed, and your order will be with as soon as possible. The average time from order placement to delivery is 10-20 days. Shipping within the US may be faster.
Merchandise is sent from Printful factories located in different places in the world. Se shipping time and cost here.
What are the average arrival times?
To better help you gauge when your package will arrive once you receive a shipping notification here are the average shipping times.
- US orders: 4-8 business days
- International orders: 8-16 business days
- Canadian orders: 16-31 business days
Do you ship internationally?
Yes, we pretty much ship everywhere that USPS does! Due to COVID-19, we can’t ship to the following countries:
Benin, Bosnia and Herzegovina, Burundi, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea – Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman Islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.
Shipping to China has also been disabled as carriers have stopped service there.
I placed an order, when will I get my tracking number?
Once your product is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours for that item to actually be put in the mail for you to start checking on where it’s located as it makes its way to you.
I only received part of my order, is this normal?
Yes. If your order includes different products they will arrive separately. Things like stickers, mugs, posters, custom cut and sew pieces and apparel are sometimes made at different facilities and require different packaging making them arrive at different times.
Will I be charged customs for my order?
Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy is different, we can’t always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost
Please check with your local customs office directly to see if they apply duties & taxes to your purchases.
What If I put the wrong address in my order?
If your order has not been sent yet, we can usually update the address with ease. But if the item was delivered and that package can not be recovered, please reach out to us at email@example.com.
If you gave us the wrong address you will be liable for reshipment costs once we have confirmed an updated address with you.
What if my order was returned to sender?
This happens if USPS was unable to locate your address or if there were any mistakes in your address like a missing Apt number or an incorrect street name. We get a notification when something is returned and will promptly reach out to you to verify your details.
If you notice it was returned before we do, please reach out to us at firstname.lastname@example.org with your order number and verified address.
It’s important to note that if the address that it was sent to was in fact correct, we will need to send your package to a new location to prevent your item from being returned again to limit any additional shipping fees or delays.
Customs and import fees
Shipping costs are not included in the product purchase price, as detailed on the checkout page. Depending on the geographical location of the shipping address, different shipping fees will be charged. Customs and import fees of the destination country however are not covered by the purchase.
Depending on the policy of the destination country, different fees might be charged and calculated based on the total value of the ordered goods. These charges are not covered by Thune.com Please inform yourself about the import and customs regulations of your destination country before ordering online. Items purchased in our online shop are shipped from the US.
The global average import duty rate for T-shirt is 15.4%, with a minimum of 0% and a maximum of 55%, when classified with WTO tariff sub-heading 6109.10 (cotton t-shirts). Find out more about international custom fees here.
You are responsible for any such extra taxes or fees your government applies to get the package delivered. Thune.com will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control and is in the control of your countries’ officials and mail systems.